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Alliance Data Ranks Among BenchmarkPortal's Top Contact Centers, Receives "Center of Excellence" Certification For Industry-Leading 14th Time
"Our care centers are critical components of creating meaningful moments for our customers so it's important to make sure we're equipping associates with training and top-notch resources to provide an exceptional customer experience," said
Best-in-class customer experience: Customers express an 8% higher level of satisfaction when calling an
BenchmarkPortal's "Center of Excellence" certification is presented to the top 10 percent of all customer care centers based on quality, cost, efficiency, effectiveness, and overall performance. This information is then analyzed by researchers at BenchmarkPortal. BenchmarkPortal's Top Contact Centers Award, recognized as the premier contact center ranking, measures call centers on actual performance metrics of efficiency and effectiveness against the world's largest contact center database.
These results, based on BenchmarkPortal's methodology, demonstrate the importance
Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities,
BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
About "Center of Excellence" Certification
Contact centers and their managers who wish to implement best practices and obtain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal's rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Please follow the link to discover what the steps to certification are and how they will improve your center's performance. www.benchmarkportal.com/call-center-certification.
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Media Contacts: Alliance Data: Rachel Stultz, 614-729-4890, email@example.com